IT Support Specialist – US

IT Support Specialist – US

IT Support Specialist – US

Maynard, United States

Full time

Bachelor degree

General overview

About us

Where Light Meets Digital – EFFECT Photonics is a highly vertically integrated, independent photonic semiconductor company addressing the need for high-performance, affordable optic solutions driven by the ever-increasing demand for bandwidth and faster data transfer capabilities. Our teams are made up of professional, highly skilled, energized, and enthusiastic people who share a passion for developing and creating high-volume, world-class solutions. We operate globally, and our teams work collaboratively to make EFFECT Photonics a very dynamic and rewarding place to work.

About the position

EFFECT Photonics is looking for an experienced –
IT Support Specialist

The ideal candidate for this role is a passionate and engaging person who will be responsible for managing Microsoft365 products, installing and maintaining computers, and providing technical support to our employees. The ideal candidate should have knowledge of Powershell, Unifi devices, and possess excellent communication skills.

Role responsibilities:

  • Provide technical support to end-users through various channels, including ticketing system, email, phone, and in-person interactions.
  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Maintain and troubleshoot Microsoft 365 products, including Exchange Online, SharePoint Online, and Teams.
  • Knowledge of other Microsoft 365 products is a plus
  • Create and maintain documentation on IT processes and procedures.
  • Collaborate with team members to identify and resolve IT-related issues.
  • Keep up to date with emerging trends and technologies in the IT industry
  • Conduct research on new technologies to support the company’s growth.
  • Participate in IT-related projects as needed.
  • Excellent communication skills, both written and verbal
  • Ability to work independently and as part of a team.
  • Ability to manage time effectively and prioritize tasks accordingly.
  • Experience with IT project management is a plus.

Apply now!

Get In Touch!


About You

We want you to bring your expertise, experience, and passion for delivering effective IT solutions and support to our global team, we want you to help our business maximise its internal engagement and ensure smooth operation of our IT platforms, helping EFFECT Photonics build a world class company with a world class reputation.

Required / Desired knowledge, skills, and abilities.

  • Bachelor’s degree in computer sciences or a related field
  • Customer Service Oriented (internal and external customers and partners)
  • Excellent knowledge and experience support Microsoft 365 services and products
  • Strong PowerShell scripting experience and knowledge
  • Excellent IT Networking skills and experience
  • Strong Troubleshooting and resolution provision experience
  • 3 - 5 years’ experience in a professional organization
  • Excellent general computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel)
  • Ability to work under pressure.
  • Excellent organization and time-management skills
  • Thrives in a fast-paced environment.

We are a collaborative Global Technology Company, and we’re building a truly dynamic and rewarding place to work.

Reward and Benefits

Benefits are a critical component to consider when taking on a new challenge, but because we are a global company, benefits may vary by location.

Here’s what you can expect from us regardless:

  • A fast-paced working culture where everyone’s point of view has real value
  • Genuine opportunities for self-development and career growth
  • An environment that embraces collaboration
  • A competitive salary that reflects our ambition
  • A flexible benefits scheme with health and pension plan (401K – US Based roles)
  • Paid time off (vacation days) plus statutory annual holidays.
  • Flexible working hours
  • Stock Appreciation Rights (SAR – stock program)

We look forward to receiving your application, if you have any questions, please get in touch with our recruitment team.

Email: - No agencies please!

Effect Photonics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Effect Photonics complies with all applicable state and local laws governing non-discrimination in employment.

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